5 Questions to Ask When Hiring Employees in Your Coffee Shop

Hiring employees in your coffee shop may seem like a daunting task. Finding the right people to trust with your shop is vital. We compiled a list of great questions to ask when hiring employees in your coffee shop.

5 Questions to Ask When Hiring Employees in Your Coffee Shop

1. Have you worked in the food-service industry before?

Barista, 5 Questions to Ask When Hiring Employees in Your Coffee Shop

People who have previously worked in the food industry will already have experience with sanitizing procedures, point of sale systems, and customer service. Their training may be different than someone who hasn't worked in the food-service industry. 

2. How have you dealt with angry or dissatisfied customers in the past?

Coffee Shop, 5 Questions to Ask When Hiring Employees in Your Coffee Shop

A major part of working a service job is dealing with angry customers. You can gauge how comfortable they are with dissatisfied customers. This will help you understand their customer service abilities.

3. How do you manage stress?

Coffee Shop, 5 Questions to Ask When Hiring Employees in Your Coffee Shop

Do they shut down when there are too many tasks? Can they process what's going on with a lot of noise and commotion? You'll need to understand if they can handle the stress of working in a busy coffee shop.

4. How do you stay focused while performing repetitive tasks?

Espresso, 5 Questions to Ask When Hiring Employees in Your Coffee Shop

Can they stay engaged for a full eight hours doing the same things repeatedly? That's a lot of what working in the food/service industry is: repetition. If they can't fathom doing the same three or four things for a full shift, they may have trouble working in your coffee shop.

5. What's your favorite kind of coffee?

Types of Coffee, 5 Questions to Ask When Hiring Employees in Your Coffee Shop

This is a fun question to end with. You can learn a little bit about their personality and what they know about coffee. This will put them at ease too.

Hiring employees in your coffee shop can feel overwhelming. You want to make sure you get the right people for your shop. If you ask these questions, we're sure you'll find great employees!

What do you like to ask during interviews? Tell us in the comments, we love hearing from you!


FAQs

The question is fairly easy to answer. Make sure you have a variety of different favors, and having vegan and gluten-free choices. This allows stores to accommodate to the needs of their customers.

creating an inviting atmosphere that is comfortable, clean, and well-lit setting can help increase of retaining your customers.

It starts with innovation so why did you start the business in the first place with you are you trying to be. Some other factors are customer service and being profitable.

Having a website is another way to keep your customers engaged with your shop. By having a website you can keep your customers in the loop of valuable information like, opening hours, menu offering and other promotions that are going on.