Privacy Policy

The Hot Cup Factory Privacy Policy
Hot Cup Factory is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to the Hot Cup Factory Web site and governs data collection and usage. By using the Hot Cup Factory website, you consent to the data practices described in this statement.

Collection of your Personal Information
Hot Cup Factory collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Hot Cup Factory also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Hot Cup Factory. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Hot Cup Factory for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Hot Cup Factory Web site.

Hot Cup Factory encourages you to review the Privacy Policy of Web sites you choose to link to from Hot Cup Factory so that you can understand how those Web sites collect, use and share your information. Hot Cup Factory is not responsible for the Privacy Policy or other content on Web sites outside of the Hot Cup Factory and Hot Cup Factory family of Web sites.

Use of your Personal Information
Hot Cup Factory collects and uses your personal information to operate the Hot Cup Factory Web site and deliver the services you have requested. Hot Cup Factory also uses your personally identifiable information to inform you of other products or services available from Hot Cup Factory and its affiliates. Hot Cup Factory may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Hot Cup Factory does not sell, rent or lease its customer lists to third parties. Hot Cup Factory may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Hot Cup Factory may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hot Cup Factory, and they are required to maintain the confidentiality of your information.

Hot Cup Factory does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Hot Cup Factory keeps track of the Web sites and pages our customers visit within Hot Cup Factory, in order to determine what Hot Cup Factory services are the most popular. This data is used to deliver customized content and advertising within Hot Cup Factory to customers whose behavior indicates that they are interested in a particular subject area.

Hot Cup Factory Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hot Cup Factory or the site; (b) protect and defend the rights or property of Hot Cup Factory; and, (c) act under exigent circumstances to protect the personal safety of users of Hot Cup Factory, or the public.

By providing your phone number, you agree to receive text messages from Hot Cup Factory. Message and data rates may apply. Mobile opt-in data and consent to receive text messages will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Third-Party Services and Processors
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on a secure server behind a firewall.

We also use third-party analytics tools, such as Google Analytics, to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Use of Cookies
The Hot Cup Factory Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Hot Cup Factory pages, or register with Hot Cup Factory site or services, a cookie helps Hot Cup Factory to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Hot Cup Factory Web site, the information you previously provided can be retrieved, so you can easily use the Hot Cup Factory features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Hot Cup Factory services or Web sites you visit.

Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as processing orders, resolving disputes, and complying with legal tax and accounting obligations.

Your Privacy Rights
Depending on your state of residence (such as California, Colorado, Virginia, etc., which increasingly apply to B2B contacts), you may have specific rights regarding your personal information. These include:
• Right to Know: You can request to know what personal data we have collected about you, including the categories of data and how it is used.
• Right to Correct: You can request that we correct inaccurate personal information that we hold about you.
• Right to Delete: You can request that we delete your personal information, subject to certain legal exceptions (such as maintaining records for tax purposes or completing a transaction).
To exercise any of these rights, please contact us using the information provided below.

Security of your Personal Information
Hot Cup Factory secures your personal information from unauthorized access, use or disclosure. Hot Cup Factory secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Hot Cup Factory will occasionally update this Privacy Policy to reflect company and customer feedback. Hot Cup Factory encourages you to periodically review this Statement to be informed of how Hot Cup Factory is protecting your information.

Contact Information
Hot Cup Factory welcomes your comments regarding this Privacy Policy. If you believe that Hot Cup Factory has not adhered to this Statement, or if you would like to exercise your privacy rights, please contact us at customersolutions@hotcupfactory.com or call us at (480) 428-1999.

You can also reach us by mail at:
Hot Cup Factory
366 Dividend Dr
Rexburg, Idaho 83440