Shipping

We Offer Fast Shipping to All Commercial Addresses in the 48 Contiguous United States.*

Yay! You ordered something!

We're here to answer all your questions about how it'll be shipped to you.

*Do You Qualify for Free Shipping?

We recently removed free shipping from our website and now offer lower the low-prices you'd expect and charge a per-item shipping fee that is calculated at checkout. We've partnered with UPS to offer great rates to our customers and we're excited to give you these great rates! 90% of our products have received a 10-15% price drop because of this and shipping will be calculated separately at checkout.

Our Shipping Rates

We will ship anywhere on earth! It's important to us to offer competitive shipping rates so you can get your product wherever you are. If you need a shipping quote for faster shipping or shipping outside the United States, just let us know, we'll give you a competitive quote! We've partnered with UPS and if you live in the United States you can now select accurate 1-day or 2-day shipping at checkout.

Can we ship to P.O. Boxes?

Because P.O. boxes aren't big enough to accommodate our large boxes, we can't deliver full cases or big orders to P.O. boxes. Please contact us if you have any questions.

Address Changes or Incorrect Addresses

Sometimes people enter an incorrect address or simply need to change their shipping address. We understand! Just let us know and we will do our best to accommodate you. If the shipment has already left our facility, unfortunately, that's out of our hands and into the hands of the shipping company. We can help you get in contact with them.

Usually, if you request to change your address on a package that's already in the hands of the shipping company, you'll be charged $18 per package.

Can you schedule delivery on a certain day?

Yes! UPS allows us to schedule delivery for specific days so you can get your package when you want it. This is free for you. While we can schedule delivery for certain days, we cannot schedule delivery for specific times. UPS has a set schedule for how they deliver packages and they cannot schedule specific times for delivery.

What happens when we can't deliver something?

Things happen, we get it. Sometimes packages get refused, the address can't be delivered to, or the package is marked "Return to Sender." We recommend frequently checking your tracking # to make sure you know when it's supposed to be delivered.

When that happens, we follow this procedure:

If UPS is unable to deliver your package, they will take it to a UPS intercept location. This is usually a UPS store or pick-up location. This is free for you to pick up within 5-10 business days while it is being held.

We'll contact you letting you know they attempted delivery and where you can pick up your package. If it's already in transit back to us, you'll be charged a $17 return shipping fee for each package.

Lost or Damaged

If you believe your package has been lost or damaged, contact us by calling (480) 428-1999 or emailing us at customersolutions@hotcupfactory.com.  

Disclaimers

  • Orders placed after 12:00 PM (noon) Mountain Standard Time, our cutoff time, will be treated as if they are placed the following day.

  • Orders placed using our 5+ Business Days shipping option will normally ship out the next business day.

  • Orders placed with our standard shipping option have a handling and processing period before they're shipped out.

  • Orders placed with any expedited option will ship out the same day if placed prior to the cutoff time.

  • Orders are only shipped from one of our warehouses Monday through Friday, excluding holidays.

  • All orders are subject to shipping carrier delivery schedule and factors outside our control.

When Will Your Products Arrive?

  • We do our best to accommodate your requests. However, some things are out of our control. Our goal is to help you get your products as soon as possible.
  • You may receive your packages earlier than expected. Our customers rave about how quickly they receive their packages, but if you need a product in 3 days we recommend purchasing the 2 day shipping option, just in case.
  • If you do need a faster shipping option, we have extremely competitive UPS rates, rest assured that we are offering you the best possible rate.
  • Because UPS has been experiencing shipping delays since the beginning of the Coronavirus Pandemic, we cannot guarantee exact delivery times. We promise it's worth the wait!